A business is only as good as people say it is. Our goal always is to provide exceptional service at a competitive price, which makes our customers the best people to judge how we’re doing. We hope to earn the right to add your thoughts to this page.
“I had a great experience with Mascot Mechanical, working with Chris Gage. Chris found that the upstairs supply line was crimped and only allowing 45% of Freon from the compressor during the summer, making the unit work improperly. Chris suggested options and made recommendations to ensure that my new system would have sufficient air flow to the new system.
The installation team put down tarps from the front door to my existing system. They removed my old system, adding an air intake duct and one additional out take duct to the entryway of my home. The Mascot Mechanical team built a nice compressor pad for the new compressor being installed and made sure the supply lines were aesthetically pleasing. When finished, the team performed a full system check. They were careful to remove the protective tarps so no mess was left for me to clean afterwards.
The inspector from the City of Plano reviewed my system to ensure that it met City code specifications. He commented on what a good job the installers did with securing the duct hook ups, gas line, and electrical hookups. He stated the outside compressor pad was of a nice thickness. Excellent job Chris and ProStar! Thanks for the easy installation and a more comfortable home.”
~ Steve Nelson, Plano
“When our old AC system developed a massive leak in the evaporator coil, we knew we had to fix it or replace it. We settled on replacing the whole system given its age and the higher efficiencies of the newer models. Right from the start we felt most comfortable with Mascot Mechanical. Their specialist, Chris Gage, was very friendly and knowledgeable. He never tried to oversell us, going out of his way to make sure we got the best system for our price and needs. Mascot worked with us to design the system that would provide the best SEER rating and still be within our budget. AHRI certificates were given to back every claim.
The install team was professional, courteous and knowledgeable. They removed the old system and installed the new one effortlessly. They added a new return duct, resized the supply duct, and added dampers to all ducts to balance air flow. An upgraded Tstat replaced the old one too. The inspector commended the company on a clean, well-done job. This confirmed that we made the right choice hiring Mascot Mechanical. Their price was by far the best too! I highly recommend this company of professionals who truly care about their work and reputation. These qualities are not easily found in the HVAC industry.”
~ Charles Ajouri, McKinney
“I want to thank you and your team for all the hard work and thought put into our new HVAC system. The system is working flawlessly. After putting Band-Aids on a 13 year old builder’s unit the past three years you and the Mascot Mechanical team helped us select and install the appropriate unit for our home. Good guys doing good work. Thanks for everything.”
~ Kerry Webster
“The folks at Mascot Mechanical are pros in every sense. No hard sales pitch, just options, explained in terms we understood. Installation was on time, very clean, with great care taken not to leave even a hint they were there, when the crew left. Our AC has never blown colder, and with a ten year parts and labor warranty, how do you go wrong?”
~ Doug and Cammie, Keller
“Many thanks to you and your Mascot team for the great job done by all with our new air and heating units! Starting with your knowledgeable systems information and recommendations all the way through the installation process (two complete systems installed in one day was amazing!) your company was impressive. Your crews were on time, courteous & professional and took pride in what they did. They were clean and tidy which also made my wife very happy…Thanks and pleased.”
~ John and Eileen D.
“Mascot Mechanical has consistently provided a quality product with competitive pricing. They offer value-engineered energy efficient solutions for today’s cost-conscious buyers. From basic systems to the most energy efficient solutions, Mascot handles it all.”
~ Barry Hensley
“With Mascot Mechanical as my HVAC contractor, my warranty calls have reduced and my homeowners’ satisfaction has increased. Their attention to every detail from design through installation is obvious.”
~ Tim Jackson
“Doing business with Mascot Mechanical is like having a friend in the AC business. They did a great job replacing my old unit with a high efficiency (unit), now I save about $100 a month on my electric bill.”
~ Raymond C.
“I really can’t thank Mascot Mechanical and you enough for your outstanding assistance in resolving our broken AC issue at my business. I was truly impressed by the level of professionalism you and your company showed through-out this whole process. Not only did I get the AC unit replaced the next day but I saved money too by Mascot Mechanical beating your competitor’s quoted price. I will highly recommend Mascot to anyone who asks me for a good AC company. Please tell everyone involved I said, “Job well done!”
~ Richard Osborn
“Mascot Mechanical is the only HVAC contractor I would consider using for myself or refer to my clients. Their response time is lightning fast and their service is the best in town. They are knowledgeable and always on top of the newest innovations. In my opinion there is no other contractor in the DFW area as professional, reliable and price competitive as the folks at Mascot Mechanical.”
~ Sherri J.
“We had a wonderful experience with Mascot Mechanical. Everyone was very professional, the guys worked quickly and were very respectful of our home. Being that we are first time homeowners they went the extra mile to ensure that we completely understood our new systems. We will definitely recommend Mascot Mechanical to friends and family! Thank you again for a job well done!”
~ Tracey and Doug C.